1. Start With An Enquiry And A Quick Style Brief
Begin by sending an enquiry through the contact form on our contact page. Tell us what you need, whether it is a business shirt, wedding suit, or a full wardrobe refresh, and mention your location such as Sandton, Pretoria, Durban, Cape Town or elsewhere in South Africa. If you already have a target date, include that too so we can advise on timing from the start.
Once we receive your enquiry, our team reviews your needs and suggests the best next step. For some clients, that is an online fitting. For others, especially if they want to compare cloth options in person, a studio fitting in Rosebank is the better route.
2. Choose Online Fitting Or Visit The Rosebank Studio
Our ordering process is built around convenience. Online fitting works well for clients who are busy, travelling, or based outside Johannesburg. You follow the fitting instructions, send through the requested measurements and photos, and we talk you through the rest. Studio fitting is ideal when you want hands-on guidance with shape, shoulder balance, collar height, jacket length, and trouser break.
- Online fitting for clients across South Africa
- Studio fitting for Rosebank, Sandton, Midrand and nearby areas
- Style consultation for first-time clients or special occasions
- Fit review for repeat customers who want small refinements
We keep the process practical. If something needs clarification, we will ask before cutting starts, which helps avoid mistakes and saves time later.
3. Confirm Measurements, Fit Notes And Style Details
Before production begins, we confirm the measurements and fit notes with you. This stage covers the details that make a garment feel right in daily wear, not just on paper. For shirts, that includes collar fit, cuff preference, sleeve length and how much room you like through the chest and waist. For suits, we look at jacket shape, lapel width, trouser rise and the level of taper you want.
If you need a garment for a wedding, board meeting or formal event, let us know how you plan to wear it. A suit for a coastal venue in Durban may need a different cloth choice from one worn in Johannesburg winter. We factor in climate, comfort and how often you will wear the piece.
- Measurements are checked against your chosen fit profile
- Style notes are recorded for the cutter and production team
- Fabric choice is finalised before cutting starts
- Any special requests are captured clearly, including lining or finish details
4. Cutting, Sewing And Finishing In Production
Once everything is confirmed, your garment moves into production. Our cutter prepares the pattern, the cloth is marked out carefully and the sewing stages begin. Shirts and suits are handled with the aim of giving you a clean fit and neat finishing, with attention to seams, button placement and balance. Each order is managed by the production team from start to finish, so the details stay consistent.
Turnaround time depends on the garment type, fabric and workload at the time of order. If load-shedding or courier delays affect scheduling, we keep you updated. The goal is simple: no guesswork, no silence and no surprises. If a small adjustment is needed during making, we handle it before the final handover rather than rushing it out the door.
5. Fitting Review And Small Adjustments If Needed
For studio clients, we can review the garment in person once it is ready. For remote clients, we rely on the fit notes and the information already provided, then assess whether any alteration refinement is needed after delivery. This is particularly useful for repeat orders, because once your sizing is on file the next order becomes easier and faster.
If you notice anything that needs a tweak, tell us promptly so we can advise on the next step. Small changes like sleeve length, trouser hem or waist suppression are usually easier to resolve when raised early. We want the garment to sit properly and feel practical for everyday wear, not just for one event.
- Studio fitting review available for local clients
- Remote fit support for clients in other provinces
- Alteration refinement available where needed
- Repeat orders can use your existing fit record
6. Delivery, Handover And Future Orders
Completed orders can be collected from our Rosebank studio or sent by courier to clients in Pretoria, Sandton, Randburg, Midrand, Durban, Cape Town and nationwide. Before dispatch, we check the finishing and pack the garment carefully so it arrives in good condition. This matters especially for shirts and suits travelling long distances, or in humid coastal weather where you want the cloth protected in transit.
When your order arrives, try it on as soon as possible and keep the packaging until you have checked the fit. We can keep your measurements and preferences on file for future shirts, suits, corporate orders or wedding tailoring, which makes later ordering more straightforward.
Fits Smart Tailoring runs from Rosebank with a process built around consistency, clear communication and a proper fit. Sibusiso Mthembu leads the business with the team handling each stage carefully, from the first enquiry to the final handover.
